Last Updated: September 13, 2026
Details regarding subscription cancellations, refund eligibility, and payment dispute resolution for New Codes Intelligence services.
Subscriptions can be cancelled at any time through your account billing dashboard or by emailing support@newcodes.app.
Upon cancellation, your subscription remains active until the end of your current paid billing period. No further recurring charges will occur.
Monthly Software Subscriptions: Because digital cloud infrastructure, storage quotas, and AI compute allocations are provisioned immediately upon billing, recurring SaaS subscription charges are non-refundable once the billing period has commenced.
Managed Setup & Onboarding Packages: For bespoke onboarding services (such as the Triage Core Setup), written refund requests submitted within forty-eight (48) hours of payment—prior to the commencement of custom persona training and webhook provisioning—will be refunded in full.
Service Outage Credits: If a verified platform failure caused solely by New Codes Intelligence prevents service access for more than seventy-two (72) consecutive hours, affected customers may request a prorated billing credit or refund for the downtime.
Approved refund requests are processed within five (5) to seven (7) business days.
Refunds are credited directly to the original payment method (credit/debit card, net banking, or UPI) via Razorpay.
For questions concerning billing, charges, or cancellations, please contact our billing team at billing@newcodes.app.